When you set up multi-factor authentication (MFA) for your ID.me account, you’ll be prompted to enter your email address or phone number to receive a download link.įor steps to set up MFA using the ID.me Authenticator app, visit: If you have trouble downloading or installing the app, ensure you have a reliable WiFi and internet connection.

For Android devices, visit the Google Play Store.

For iOS devices (iPhone, iPad, and Apple Watch), visit the App Store.

You can download the ID.me Authenticator app two different ways: From app stores While the app may work in older operating systems, those often don’t receive app enhancements, bug fixes, or security patches. We recommend using the most current operating systems for Apple iOS and Android devices. (Note the Microsoft Authenticator app will work without a mobile or Wi-Fi connection.Tip: You can also complete the sign-in process using a smartwatch, when you have push notifications or code generator MFA setup. We recommend you add an additional method to approve sign-ins in case you lose or cannot access your phone. Your web browser will now show this message. Your phone will then get a notification asking you to approve sign-in.

Go back to your web browser and click 'Next' You can also control your notifications in your phone settings. Therefore we recommend clicking 'allow' for notifications. This is the quickest way to sign in to your account. The app can send a notification when you sign in asking you to approve it. If you have an iPhone, you will then be asked about notifications. You will then be able to continue the setup. Then enter the code and URL on the next screen.

In the app click on 'Or enter code manually'. If you are looking at this on your phone you can click the code and URL to copy them. You will be given a code and URL to copy into the app. On your web browser click on 'Can't scan image?' under the QR code. If your phone is unable to recognise the QR code on your laptop screen it might be easier to start this process again using the web browser on your phone.

Set up multi factor authentication